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class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalog/429/incaltaminte">Încălţăminte</a></li><li><a href="/Catalog/430/sneakersi">Sneakerși</a></li><li><a href="/Catalog/431/pantofi">Pantofi</a></li><li><a href="/Catalog/432/papuci">Papuci</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalog/433/imbracaminte">Îmbrăcăminte</a></li><li><a href="/Catalog/434/tricouri-si-maiouri">Tricouri și maiouri</a></li><li><a href="/Catalog/435/hanorace-pulovere">Hanorace & Pulovere</a></li><li><a href="/Catalog/436/pantaloni">Pantaloni</a></li><li><a href="/Catalog/442/jachete-paltoane">Jachete & Paltoane</a></li><li><a href="/Catalog/443/costume-de-baie">Costume de baie</a></li><li><a href="/Catalog/510/camasi">Cămăși</a></li><li><a href="/Catalog/522/pantaloni-de-trening">Pantaloni de trening</a></li><li><a href="/Catalog/531/vesta">Vestă</a></li><li><a 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/></a></li><li><a href="/Catalog/421/femei?v=225"><img data-src="https://shoesindustries.com/assets/1/champion2.png" alt="Champion" /></a></li><li><a href="/Catalog/421/femei?v=229"><img data-src="https://shoesindustries.com/assets/1/huf2.png" alt="Huf" /></a></li><li><a href="/Catalog/421/femei?v=237"><img data-src="https://shoesindustries.com/assets/1/on2.png" alt="On Running" /></a></li><li><a href="/Catalog/421/femei?v=251"><img data-src="https://shoesindustries.com/assets/1/komono2.png" alt="Komono" /></a></li><li><a href="/Catalog/421/femei?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma2.png" alt="Cariuma" /></a></li></ul></div></div></div></div></li><li><a class="expander" href="/Catalog/422/accesorii"><i class="mi mi-cap"></i><span>Accesorii</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-2"><li class="megamenu-list-title"><a href="/Catalog/494/accesorii">Accesorii</a></li><li><a href="/Catalog/509/palarii">Pălării</a></li><li><a href="/Catalog/476/genti-si-rucsacuri">Genți și rucsacuri</a></li><li><a href="/Catalog/507/manusi">Mănuși</a></li><li><a href="/Catalog/490/ingrijirea-pantofilor">Îngrijirea pantofilor</a></li><li><a href="/Catalog/472/capace-si-capace">Capace și capace</a></li><li><a href="/Catalog/477/ochelari-de-soare">OCHELARI DE SOARE</a></li><li><a href="/Catalog/474/curele">Curele</a></li><li><a href="/Catalog/475/portofele">Portofele</a></li><li><a href="/Catalog/473/sosete">Șosete</a></li><li><a href="/Catalog/496/genti-de-sold">Genți de șold</a></li></ul><div class="megamenu-list list-col-2"><div class="brands-title">Branduri preferate</div><div id="brands-menu422" class="brands-menu"><ul><li><a href="/Catalog/422/accesorii?v=202"><img data-src="https://shoesindustries.com/assets/1/puma2.png" alt="Puma" /></a></li><li><a href="/Catalog/422/accesorii?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy2.png" alt="Fullhardy" /></a></li><li><a href="/Catalog/422/accesorii?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos2.png" alt="Zapatos" /></a></li><li><a href="/Catalog/422/accesorii?v=207"><img data-src="https://shoesindustries.com/assets/1/newera2.png" alt="New Era" /></a></li><li><a href="/Catalog/422/accesorii?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf1i.png" alt="The North Face" /></a></li><li><a href="/Catalog/422/accesorii?v=215"><img data-src="https://shoesindustries.com/assets/1/rains2.png" alt="Rains" /></a></li><li><a href="/Catalog/422/accesorii?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt2.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalog/422/accesorii?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky2.png" alt="Sneaky" /></a></li><li><a href="/Catalog/422/accesorii?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries2.png" alt="Shoes Industries" /></a></li><li><a href="/Catalog/422/accesorii?v=229"><img data-src="https://shoesindustries.com/assets/1/huf2.png" alt="Huf" /></a></li><li><a href="/Catalog/422/accesorii?v=237"><img data-src="https://shoesindustries.com/assets/1/on2.png" alt="On Running" /></a></li><li><a href="/Catalog/422/accesorii?v=251"><img data-src="https://shoesindustries.com/assets/1/komono2.png" alt="Komono" /></a></li><li><a href="/Catalog/422/accesorii?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma2.png" alt="Cariuma" /></a></li></ul></div></div></div></div></li><li><a class="expander" href="/Catalog/415/branduri"><i class="mi mi-star"></i><span>Branduri</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">A-D</li><li><a href="/v/196/arkk-copenhagen">Arkk Copenhagen</a></li><li><a href="/v/217/carhartt-wip">Carhartt WIP</a></li><li><a href="/v/225/champion">Champion</a></li><li><a href="/v/230/chinatown-market">Chinatown Market</a></li><li><a href="/v/252/">Cariuma</a></li><li><a href="/v/201/converse">Converse</a></li><li><a href="/v/209/dr-martens">Dr.Martens</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">E-H</li><li><a href="/v/216/fila">Fila</a></li><li><a href="/v/205/fullhardy">Fullhardy</a></li><li><a href="/v/229/huf">HUF</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">I-L</li><li><a href="/v/251/">Komono</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">M-P</li><li><a href="/v/221/native-shoes">Native Shoes</a></li><li><a href="/v/203/new-balance">New Balance</a></li><li><a href="/v/237/">On Running</a></li><li><a href="/v/207/new-era">New Era</a></li><li><a href="/v/202/puma">Puma</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">Q-T</li><li><a href="/v/215/rains">Rains</a></li><li><a href="/v/218/sneaky">Sneaky</a></li><li><a href="/v/210/the-north-face">The North Face</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">U-Z</li><li><a href="/v/213/vans">Vans</a></li><li><a href="/v/206/zapatos">Zapatos</a></li></ul></div></div></li><li><a class="expander" href="/shopall?z=1"><i class="mi mi-percent"></i><span>Reduceri</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=1">Reduceri după valoare</a></li></li><li><a href="/shopall?z=1">Toate</a></li><li><a href="/shopall?z=10">Reduceri de la 10% 10%</a></li><li><a href="/shopall?z=30">Reduceri de la 30% 30%</a></li><li><a href="/shopall?z=50">Reduceri de la 50% 50%</a></li><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=321">Reduceri speciale</a></li></li><li><a href="/shopall?z=321">Oferte speciale</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="#">Pe categorii</a></li><li><a href="/Catalog/420/barbati?z=1">Bărbați</a></li><li><a href="/Catalog/421/femei?z=1">Femei</a></li><li><a href="/Catalog/422/accesorii?z=1">Accesorii</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Reduceri după marcă</div><div id="brands-menu416" class="brands-menu"><ul><li><a href="/shopall?v=217&z=1"><img data-src="https://shoesindustries.com/assets/1/carhartt2.png" alt="Carhartt WIP" /></a></li><li><a href="/shopall?v=238&z=1"><img data-src="https://shoesindustries.com/assets/1/market2.png" alt="Market" /></a></li><li><a href="/shopall?v=220&z=1"><img data-src="https://shoesindustries.com/assets/1/timberland-invert.png" alt="Timberland" /></a></li></ul></div></div></div></div></li> </ul> <div Class="m-stranky d-md-none"> <div Class="fw-bolder mb-2">Cumpărături</div> <a class="first" href="/ShippingPayment">Transport și plată</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Returnarea mărfurilor</a><a class="first" href="/Claim">Reclamatii</a><a class="first" href="/contact">Contact</a> </div> </div> </nav> </div> </div> </header> <div Class="body-content"> <div class="container"> <div class="page-header"> <h1>Suport clienți</h1> </div> <div class="sb sc"> <div class="container-fluid container-margin contact"> <div class="row"> <div class="col-12 col-md-6 col-lg-5 col-xl-3"> <div class="contact-search"> <select class="form-control" id="najdihelp" name="najdihelp"></select> </div> <div class=""> <div class="in-form"> <div class="contact-title"><span class="mi mi-informations"></span><span>Centrul ajutorului</span></div> <div class="help-menu"> <a class="active" href="/Contact/1/comenzii#helps"><span class="mi mi-fast-delivery"></span><span>Comenzii</span></a> <a class="" href="/Contact/2/transport#helps"><span class="mi mi-van"></span><span>Transport </span></a> <a class="" href="/Contact/3/platii#helps"><span class="mi mi-wallet"></span><span>Plății </span></a> <a class="" href="/Contact/4/returul-marfei#helps"><span class="mi mi-delivery-box"></span><span>Returul marfei </span></a> <a class="" href="/Contact/5/reclamatie#helps"><span class="mi mi-contract"></span><span>Reclamație </span></a> <a class="" href="/Contact/6/companie#helps"><span class="mi mi-hostel"></span><span>Companie </span></a> <a class="" href="/Contact/7/cuponuri-reducere#helps"><span class="mi mi mi-sales "></span><span>Cuponuri reducere </span></a> </div> </div> </div> </div> <div class="col-12 col-md-6 col-lg-7 col-xl-5 col-xxl-6"> <div id="helps" class="help-list"> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>De ce comanda mea nu a fost încă trimisă </h4> <div class="help-content"><p>Produsul pe care l-ați comandat este probabil pe drumul de la depozit, data preconizată de livrare și expediere poate fi găsită în detaliile comenzii dvs. </p> <div></div> </div> <div class="help-link"><a href="/Contact/1/comenzii?h=5#helps">Mai multe informații</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Nu am primit un e-mail de confirmare a comenzii </h4> <div class="help-content"><p>Sistemul trimite e-mailuri automate despre comanda dumneavoastră, dacă introduceți adresa de e-mail corectă atunci când creați o comandă, este necesar, de asemenea, să verificați folderul de spam din adresa dumneavoastră de e-mail sau folderul „Automatic". </p> </div> <div class="help-link"><a href="/Contact/1/comenzii?h=11#helps">Mai multe informații</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Pot modifica conținutul comenzii mele? </h4> <div class="help-content"><p>Da, este posibil să editați comanda dacă comanda nu a fost încă trimisă. </p> <p>Pentru a schimba produsele din comandă, vă rugăm să ne contactați prin e-mail. </p> <p></p> </div> <div class="help-link"><a href="/Contact/1/comenzii?h=12#helps">Mai multe informații</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Cum pot anula o comandă? </h4> <div class="help-content"><p>Comanda poate fi anulată dacă nu a fost trimisă, puteți anula comanda dumneavoastră. în detaliile comenzii dumneavoastre. sau ne puteți scrie un e-mail și noi vă vom anula comanda. </p> <div id="gtx-trans" style="position: absolute; left: 811px; top: 25.6px;"> <div class="gtx-trans-icon"></div> </div> </div> <div class="help-link"><a href="/Contact/1/comenzii?h=15#helps">Mai multe informații</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Este posibilă preluarea comenzii personală la voi? </h4> <div class="help-content"><p>În acest moment, din cauza situației pandemice, nu oferim preloarea personală a coletului la noi.</p> </div> <div class="help-link"><a href="/Contact/1/comenzii?h=22#helps">Mai multe informații</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Comanda mea nu a fost livrată completă </h4> <div class="help-content"><p><span>C</span><span>ontactați-ne și vom examina situația și vom rezolva această problemă cât mai curând posibil. </span></p> </div> <div class="help-link"><a href="/Contact/1/comenzii?h=28#helps">Mai multe informații</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Am probleme cu conectarea la contul meu. Ce pot face? </h4> <div class="help-content"><p><span>Unul dintre cele mai frecvente motive pentru această situație este un nume de conectare introdus incorect (adresa de e-mail) sau o parolă. Dacă v-ați uitat parola - faceți clic pe linkul „Ați uitat parola?” De pe pagina de autentificare. Noua parolă generată va fi trimisă la adresa de e-mail furnizată în timpul înregistrării. Dacă nu vă puteți conecta în ciuda noii parole, vă rugăm să ne contactați și vă vom ajuta cu plăcere :)</span></p> </div> <div class="help-link"><a href="/Contact/1/comenzii?h=30#helps">Mai multe informații</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Poate un consultant să creeze o comandă pentru mine? </h4> <div class="help-content"><p>Consultantul nu poate crea o comandă în numele clientului. </p> </div> <div class="help-link"><a href="/Contact/1/comenzii?h=31#helps">Mai multe informații</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Numărul contului bancar pentru plata comenzii </h4> <div class="help-content"><p>Numărul contului bancar este necesar numai pentru plata prin transfer în cont, caz în care veți primi toate detaliile de plată necesare prin e-mail împreună cu confirmarea comenzii.</p> </div> <div class="help-link"><a href="/Contact/1/comenzii?h=43#helps">Mai multe informații</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>GDPR și ștergerea datelor cu caracter personal </h4> <div class="help-content"><p>Desigur, este posibil, vă rugăm să contactați centrul nostru de clienți cu această solicitare.</p> </div> <div class="help-link"><a href="/Contact/1/comenzii?h=44#helps">Mai multe informații</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Datele mele vor fi furnizate unor terți? </h4> <div class="help-content"><p><span>Toate datele dumneavoastre sunt stocate într-o bază de date securizată și nu le furnizăm terților, cu excepția operatorilor de transport și a necesităților pentru livrarea mărfurilor.</span></p> </div> <div class="help-link"><a href="/Contact/1/comenzii?h=45#helps">Mai multe informații</a></div> </div> </div> <hr /> <div class="text-center"> <p><strong>Nu te-au ajutat răspunsurile noastre?</strong></p> <p> <a href="/Contact"><img src="/Content/klient/shoesindustries/images/chat.svg" width="20" /><strong> Contactează-ne</strong></a><span> </span></p> </div> </div> <div class="col-12 col-md-12 col-xl-4 col-xxl-3 mt-4 mt-xl-0 mb-5"> <div><strong>Contact</strong></div> <div>De Luni până Vineri (11:00 - 18:00)</div> <div></div> <div></div> <p></p> <div><strong>E-mail:</strong><br /><a href="mailto:info@shoesindustries.com">info@shoesindustries.com</a></div> <div>(slovacă, engleză)</div> <div></div> <div></div> <p></p> <div><strong>Showroom:</strong> +421 910 202 200</div> <div>(slovacă, engleză)</div> <div></div> <p></p> <div><strong>Claims address:</strong></div> <div></div> <div>SHOES INDUSTRIES</div> <div>Michalská 6</div> <div>Bratislava 811 01</div> <div>Slovakia</div> <div></div> <p></p> <div><span id="result_box" lang="en"></span><strong><span id="result_box" lang="en">Billing information</span></strong></div> <div>SHOES INDUSTRIES s.r.o.</div> <div>Hany Ponickej 10B</div> <div>841 06 Bratislava</div> <div>Slovakia</div> <div></div> <p></p> <div>Company ID 51023334</div> <div>Tax ID 2120562730</div> <div>VAT ID SK2120562730</div> <div class="contact-gallery"> <div id="kontakt-carousel" class="carousel" data-flickity="{ "groupCells": true, "pageDots": false }"> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/1SNY01419.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/2SNY01412.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/3SNY01430.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/4SNY01432.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/5SNY01349.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/6SNY01360.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/7SNY01380.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/8SNY01387.jpg" /></div> <div class="carousel-cell"><img src="https://shoesindustries.com/assets/priestor/_AA_8617.jpg" /></div> </div> </div> </div> </div> </div> </div> </div> </div> <div class="newsletter-container"> <div class="container h-100 "> <div class="newsletter-banner newsletter-form"> <div class="row justify-content-center align-items-md-center h-100"> <div class="col-12 col-sm-8"> <div class="row aliagn-items-center g-12"> <div class="col-12 col-md-6"> <div class="newsletter-banner__title newsletter-title"> Abonați-vă la newsletter-ul nostru și beneficiați de o reducere de <span>19,00 Lei</span> la prima comandă. </div> <div class="newsletter-banner__min-price newsletter-minimum-note mt-4"> <p>Valoarea minimă a comenzii: <strong>350,00 Lei</strong> </p> </div> </div> <div class="col-12 col-md-6 "> <div class="d-flex flex-column newsletter-banner__content "> <div class="form-group"> <div class="d-flex border-bottom align-items-center"> <div><img src="/Content/klient/shoesindustries/Images/envelope.svg"></div> <div class="w-100"><input type="text" class="mail form-control border-0 bg-transparent" placeholder="E-mail" /></div> </div> <div class="alert d-none result mt-3 newsletter-banner__alert"></div> <button class="btn btn-primary btn-odoslat mt-3">Trimite</button> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id = "footer" > <div class="container"> <div class="row"> <div Class="col-12 col-lg-2 footer__logo-col"> <a class="footer__logo" href="/"><img src="/Content/klient/shoesindustries/Images/store_logo.svg" alt="SHOES INDUSTRIES"></a> <div Class="mt-4"> <strong>Informații de facturare: </strong><br>SHOES INDUSTRIES s.r.o. <br>Hany Ponickej 10B <br>84106 Bratislava <br>IČO: 51023334 <br>DIC: 2120562730 <br>IČ DPH: SK2120562730 </div> </div> <div Class="col-12 col-md-6 col-lg-2 footer-kontakt mt-4 mt-lg-0"> <div Class="footer-section-title">contact</div> <p><a href="mailto:info@shoesindustries.com">info@shoesindustries.com</a></p> <p class="footer-contact-us"><img src="/Content/klient/ShoesIndustries/images/envelope.svg"> <a href="/contact">Scrie-ne</a></p > <p> De luni până vineri: <br> Online <strong>11:00 - 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