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data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalog/421/femei?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalog/421/femei?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/Catalog/422/accesorii"><i class="mi mi-cap"></i><span>Accesorii</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-2"><li class="megamenu-list-title"><a href="/Catalog/494/accesorii">Accesorii</a></li><li><a href="/Catalog/504/esarfe">Eșarfe</a></li><li><a href="/Catalog/507/manusi">Mănuși</a></li><li><a href="/Catalog/509/palarii">Pălării</a></li><li><a href="/Catalog/490/ingrijirea-pantofilor">Îngrijirea pantofilor</a></li><li><a href="/Catalog/476/genti-si-rucsacuri">Genți și rucsacuri</a></li><li><a href="/Catalog/472/capace-si-capace">Capace și capace</a></li><li><a href="/Catalog/477/ochelari-de-soare">OCHELARI DE SOARE</a></li><li><a href="/Catalog/474/curele">Curele</a></li><li><a href="/Catalog/475/portofele">Portofele</a></li><li><a href="/Catalog/473/sosete">Șosete</a></li><li><a href="/Catalog/496/genti-de-sold">Genți de șold</a></li><li><a href="/Catalog/527/accesorii">Accesorii</a></li></ul><div class="megamenu-list list-col-2"><div class="brands-title">Branduri preferate</div><div id="brands-menu422" class="brands-menu"><ul><li><a href="/Catalog/422/accesorii?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Catalog/422/accesorii?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Catalog/422/accesorii?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalog/422/accesorii?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalog/422/accesorii?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalog/422/accesorii?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalog/422/accesorii?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalog/422/accesorii?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalog/422/accesorii?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalog/422/accesorii?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Catalog/422/accesorii?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/Catalog/422/accesorii?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalog/422/accesorii?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalog/422/accesorii?v=253"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/Catalog/422/accesorii?v=254"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/Catalog/422/accesorii?v=255"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/Catalog/422/accesorii?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalog/422/accesorii?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/Catalog/415/branduri"><i class="mi mi-star"></i><span>Branduri</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">A-D</li><li><a href="/v/217/carhartt-wip">Carhartt WIP</a></li><li><a href="/v/254/">Capslab</a></li><li><a href="/v/252/">Cariuma</a></li><li><a href="/v/230/chinatown-market">Chinatown Market</a></li><li><a href="/v/201/converse">Converse</a></li><li><a href="/v/257/">D.Franklin</a></li><li><a href="/v/209/dr-martens">Dr.Martens</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">E-H</li><li><a href="/v/205/fullhardy">Fullhardy</a></li><li><a href="/v/255/">Goorin Bros.</a></li><li><a href="/v/229/huf">HUF</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">I-L</li><li><a href="/v/253/">Jason Markk</a></li><li><a href="/v/251/">Komono</a></li><li><a href="/v/256/">Lundhags</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">M-P</li><li><a href="/v/203/new-balance">New Balance</a></li><li><a href="/v/237/">On Running</a></li><li><a href="/Catalog/461/new-era">New Era</a></li><li><a href="/v/202/puma">Puma</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">Q-T</li><li><a href="/v/215/rains">Rains</a></li><li><a href="/v/218/sneaky">Sneaky</a></li><li><a href="/v/210/the-north-face">The North Face</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">U-Z</li><li><a href="/v/213/vans">Vans</a></li><li><a href="/v/206/zapatos">Zapatos</a></li></ul></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/shopall?z=1"><i class="mi mi-percent"></i><span>Reduceri</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=1">Reduceri după valoare</a></li></li><li><a href="/shopall?z=1">Toate</a></li><li><a href="/shopall?z=10">Reduceri de la 10%</a></li><li><a href="/shopall?z=30">Reduceri de la 30%</a></li><li><a href="/shopall?z=50">Reduceri de la 50%</a></li><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=321">Reduceri speciale</a></li></li><li><a href="/shopall?z=321">Oferte speciale</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="#">Pe categorii</a></li><li><a href="/Catalog/420/barbati?z=1">Bărbați</a></li><li><a href="/Catalog/421/femei?z=1">Femei</a></li><li><a href="/Catalog/422/accesorii?z=1">Accesorii</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Reduceri după marcă</div><div id="brands-menu416" class="brands-menu"><ul><li><a href="/shopall?v=217&z=1"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/shopall?v=237&z=1"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/shopall?v=209&z=1"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/shopall?v=210&z=1"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/shopall?v=229&z=1"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/shopall?v=207&z=1"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/shopall?v=251&z=1"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/shopall?v=252&z=1"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/shopall?v=253&z=1"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/shopall?v=254&z=1"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/shopall?v=255&z=1"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/shopall?v=256&z=1"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/shopall?v=257&z=1"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li><li><a href="/shopall?v=213&z=1"><img data-src="https://shoesindustries.com/assets/1/vans1.png" alt="Vans" /></a></li><li><a href="/shopall?v=215&z=1"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/shopall?v=216&z=1"><img data-src="https://shoesindustries.com/assets/1/fila1.png" alt="Fila" /></a></li><li><a href="/shopall?v=196&z=1"><img data-src="https://shoesindustries.com/assets/1/arkk1.png" alt="ARKK Copenhagen" /></a></li><li><a href="/shopall?v=201&z=1"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/shopall?v=202&z=1"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/shopall?v=203&z=1"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/shopall?v=205&z=1"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/shopall?v=206&z=1"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/shopall?v=230&z=1"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/shopall?v=233&z=1"><img data-src="https://shoesindustries.com/assets/loga-znacky/adidas_logo.png" alt="Adidas Originals" /></a></li><li><a href="/shopall?v=218&z=1"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/shopall?v=222&z=1"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/shopall?v=225&z=1"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="" href="/Catalog/542/pentru-copii"><span>Pentru copii</span></a></li> </ul> <div Class="m-stranky d-md-none"> <div Class="fw-bolder mb-2">Cumpărături</div> <a class="first" href="/ShippingPayment">Transport și plată</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Returnarea mărfurilor</a><a class="first" href="/Claim">Reclamatii</a><a class="first" href="/contact">Contact</a><a class="first" href="/Tag/despre-noi">Despre noi</a> </div> </div> </nav> </div> </div> </header> <div Class="body-content "> <div class="contact-page"> <div class="container"> <div class="page-header"> <h1>Suport clienți</h1> </div> <div class="sb sc"> <div class="container-fluid container-margin contact"> <div class="row"> <div class="col-12 col-md-6 col-lg-5 col-xl-3"> <div class="contact-search"> <select class="form-control" id="najdihelp" name="najdihelp"></select> </div> <div class=""> <div class="in-form"> <div class="contact-title"><span class="mi mi-informations"></span><span>Centrul ajutorului</span></div> <div class="help-menu"> <a class="" href="/Contact/1/comenzii#helps"><span class="mi mi-fast-delivery"></span><span>Comenzii</span></a> <a class="" href="/Contact/2/transport#helps"><span class="mi mi-van"></span><span>Transport </span></a> <a class="" href="/Contact/3/platii#helps"><span class="mi mi-wallet"></span><span>Plății </span></a> <a class="" href="/Contact/4/returul-marfei#helps"><span class="mi mi-delivery-box"></span><span>Returul marfei </span></a> <a class="active" href="/Contact/5/reclamatie#helps"><span class="mi mi-contract"></span><span>Reclamație </span></a> <a class="" href="/Contact/6/companie#helps"><span class="mi mi-hostel"></span><span>Companie </span></a> <a class="" href="/Contact/7/cuponuri-reducere#helps"><span class="mi mi mi-sales "></span><span>Cuponuri reducere </span></a> </div> </div> </div> </div> <div class="col-12 col-md-6 col-lg-7 col-xl-5 col-xxl-6"> <div id="helps" class="help-list"> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Cât timp trebuie să aștept ca reclamația să fie procesată? </h4> <div class="help-content"><p><span>Reclamațiile sunt procesate în termen de maximum 30 de zile de la data primirii produsului reclamat. Nu putem influența timpul de tratare a reclamației, depinde întotdeauna de serviciul sau de furnizorul nostru de produse.</span></p> </div> <div class="help-link"><a href="/Contact/5/reclamatie/17/cat-timp-trebuie-sa-astept-ca-reclamatia-sa-fie-procesata#helps">Mai multe informații</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Până când pot reclama un produs? </h4> <div class="help-content"><p><span>Toate produsele achiziționate în magazin sunt supuse condițiilor comerciale, care vă permit să reclamați bunurile din cauza nerespectării contractului în termen de 2 ani de la data cumpărării.. </span></p> </div> <div class="help-link"><a href="/Contact/5/reclamatie/18/pana-cand-pot-reclama-un-produs#helps">Mai multe informații</a></div> </div> <div class="help-item"> <h4 class="help-title"><span class="mi mi-informations"></span>Cum reclamez un produs? </h4> <div class="help-content"><p>Vă rugăm să accesați pagina<a href="/Reklamacia">reclamație</a>. Puteți găsi întreaga procedură pe pagina dată.</p> </div> <div class="help-link"><a href="/Contact/5/reclamatie/19/cum-reclamez-un-produs#helps">Mai multe informații</a></div> </div> </div> <hr /> <div class="text-center"> <p><strong>Nu te-au ajutat răspunsurile noastre?</strong></p> <p> <a href="/Contact"><span class="store-icon-messagexx"></span><strong> Contactează-ne</strong></a><span> </span></p> </div> </div> <div class="col-12 col-md-12 col-xl-4 col-xxl-3 mt-4 mt-xl-0 mb-5"> <div><strong>Contact</strong></div> <div>De Luni până Vineri (11:00 - 18:00)</div> <div></div> <div></div> <p></p> <div><strong>E-mail:</strong><br /><a href="mailto:info@shoesindustries.com">info@shoesindustries.com</a></div> <div>(slovacă, engleză)</div> <div></div> <div></div> <p></p> <div><strong>Showroom:</strong> +421 910 202 200</div> <div>(slovacă, engleză)</div> <div></div> <p></p> <div><strong>Claims address:</strong></div> <div></div> <div>SHOES INDUSTRIES</div> <div>Michalská 6</div> <div>Bratislava 811 01</div> <div>Slovakia</div> <div></div> <p></p> <div><span id="result_box" lang="en"></span><strong><span id="result_box" lang="en">Billing information</span></strong></div> <div> <p><strong><span>SHOES INDUSTRIES EU s.r.o.</span><br /></strong>Hany Ponickej 10B<br />841 06 Bratislava<br /><br />IČO: 50164783<br />DIČ: 2120257909<br />IČ DPH (VAT): SK<span>212025</span><span>7909</span></p> <p><strong><br /></strong><span>IBAN:CZ603000000000358968657</span><br /><span>SWIFT/BIC:</span><span>CEKOCZPP</span></p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="newsletter-container"> <div class="container h-100 "> <div class="newsletter-banner newsletter-form"> <div class="row justify-content-center align-items-md-center h-100"> <div class="col-12 col-sm-8"> <div class="row aliagn-items-center g-12"> <div class="col-12 col-md-6"> <div class="newsletter-banner__title newsletter-title"> Abonați-vă la newsletter-ul nostru și beneficiați de o reducere de <span>50 lei</span> la prima comandă. </div> <div class="newsletter-banner__min-price newsletter-minimum-note mt-4"> <p>Valoarea minimă a comenzii: <strong>1.000 lei</strong> </p> </div> </div> <div class="col-12 col-md-6 "> <div class="d-flex flex-column newsletter-banner__content "> <div class="form-group"> <div class="d-flex border-bottom align-items-center"> <div><span class="store-icon-envelope"></span></div> <div class="w-100"><input type="text" class="mail form-control border-0 bg-transparent" placeholder="E-mail" /></div> </div> <div class="alert d-none result mt-3 newsletter-banner__alert"></div> <button class="btn btn-primary btn-odoslat mt-3">Trimite</button> </div> </div> </div> </div> </div> </div> </div> </div> </div> <div id="footer"> <div class="container"> <div class="row"> <div Class="col-12 col-lg-3 footer__logo-col"> <a class="footer__logo" href="/"><img src="/Content/klient/shoesindustries/Images/store_logo.svg" alt="ShoesIndustries.ro"></a> <div Class="mt-4"> <strong>Informații de facturare: </strong><br>SHOES INDUSTRIES EU s.r.o. <br>Hany Ponickej 10B <br>84106 Bratislava <br>IČO: 50164783 <br>DIC: 2120257909 <br>IČ DPH: SK2120257909 </div> </div> <div Class="col-12 col-md-6 col-lg-2 footer-kontakt mt-4 mt-lg-0"> <div Class="footer-section-title">contact</div> <p><a href="mailto:info@shoesindustries.com">info@shoesindustries.com</a></p> <p class="footer-contact-us"><img src="/Content/klient/ShoesIndustries/images/envelope.svg"> <a href="/contact">Scrie-ne</a></p > <p> De luni până vineri: <br> Online <strong>11:00 - 18:00</strong> </p> <p> Sâmbătă și duminică: <br> Deconectat </p> </div> <div Class="col-12 col-md-6 col-lg-2 footer-menu mt-4 mt-lg-0"> <div Class="footer-section-title">Cumpărături</div> <a class="first" href="/ShippingPayment">Transport și plată</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Returnarea mărfurilor</a><a class="first" href="/Claim">Reclamatii</a><a class="first" href="/contact">Contact</a><a class="first" href="/Tag/despre-noi">Despre noi</a> </div> <div Class="col-12 col-md-6 col-lg-2 footer-menu mt-4 mt-lg-0"> <div Class="footer-section-title">informație</div> <a class="first" href="/cookies">Cookie-urile dvs.</a><a class="first" href="/privacy-policy">Politică de Confidențialitate</a><a class="first" href="/complaints">Procedura de reclamație</a><a class="first" href="/general-terms">Termeni și condiții</a> </div> <div Class="col-12 col-md-6 col-lg-3 mt-4 mt-lg-0"> <div Class=""> <div class="app-menu mb-3"><div class="footer-section-title">Aplicatie de mobil</div><div class="d-flex align-items-center justify-content-center"><a href="https://play.google.com/store/apps/details?id=com.shoesindustries.app" class="me-2"><img src="/content/icons/google-play-icon.svg" alt="Google Play" /></a><a href="https://apps.apple.com/ro/app/shoes-industries/id1611380017?l=ro"><img src="/content/icons/apple-icon.svg" alt="App Store" /></a></div></div> <div 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