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data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalog/421/femei?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalog/421/femei?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/Catalog/422/accesorii"><i class="mi mi-cap"></i><span>Accesorii</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-2"><li class="megamenu-list-title"><a href="/Catalog/494/accesorii">Accesorii</a></li><li><a href="/Catalog/504/esarfe">Eșarfe</a></li><li><a href="/Catalog/507/manusi">Mănuși</a></li><li><a href="/Catalog/509/palarii">Pălării</a></li><li><a href="/Catalog/490/ingrijirea-pantofilor">Îngrijirea pantofilor</a></li><li><a href="/Catalog/476/genti-si-rucsacuri">Genți și rucsacuri</a></li><li><a href="/Catalog/472/capace-si-capace">Capace și capace</a></li><li><a href="/Catalog/477/ochelari-de-soare">OCHELARI DE SOARE</a></li><li><a href="/Catalog/474/curele">Curele</a></li><li><a href="/Catalog/475/portofele">Portofele</a></li><li><a href="/Catalog/473/sosete">Șosete</a></li><li><a href="/Catalog/496/genti-de-sold">Genți de șold</a></li><li><a href="/Catalog/527/accesorii">Accesorii</a></li></ul><div class="megamenu-list list-col-2"><div class="brands-title">Branduri preferate</div><div id="brands-menu422" class="brands-menu"><ul><li><a href="/Catalog/422/accesorii?v=202"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/Catalog/422/accesorii?v=205"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/Catalog/422/accesorii?v=206"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/Catalog/422/accesorii?v=207"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/Catalog/422/accesorii?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/Catalog/422/accesorii?v=215"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/Catalog/422/accesorii?v=217"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalog/422/accesorii?v=218"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/Catalog/422/accesorii?v=222"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/Catalog/422/accesorii?v=229"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/Catalog/422/accesorii?v=237"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/Catalog/422/accesorii?v=251"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/Catalog/422/accesorii?v=252"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/Catalog/422/accesorii?v=253"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/Catalog/422/accesorii?v=254"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/Catalog/422/accesorii?v=255"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/Catalog/422/accesorii?v=256"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/Catalog/422/accesorii?v=257"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/Catalog/415/branduri"><i class="mi mi-star"></i><span>Branduri</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">A-D</li><li><a href="/v/217/carhartt-wip">Carhartt WIP</a></li><li><a href="/v/254/">Capslab</a></li><li><a href="/v/252/">Cariuma</a></li><li><a href="/v/230/chinatown-market">Chinatown Market</a></li><li><a href="/v/201/converse">Converse</a></li><li><a href="/v/257/">D.Franklin</a></li><li><a href="/v/209/dr-martens">Dr.Martens</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">E-H</li><li><a href="/v/205/fullhardy">Fullhardy</a></li><li><a href="/v/255/">Goorin Bros.</a></li><li><a href="/v/229/huf">HUF</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">I-L</li><li><a href="/v/253/">Jason Markk</a></li><li><a href="/v/251/">Komono</a></li><li><a href="/v/256/">Lundhags</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">M-P</li><li><a href="/v/203/new-balance">New Balance</a></li><li><a href="/v/237/">On Running</a></li><li><a href="/Catalog/461/new-era">New Era</a></li><li><a href="/v/202/puma">Puma</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">Q-T</li><li><a href="/v/215/rains">Rains</a></li><li><a href="/v/218/sneaky">Sneaky</a></li><li><a href="/v/210/the-north-face">The North Face</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range">U-Z</li><li><a href="/v/213/vans">Vans</a></li><li><a href="/v/206/zapatos">Zapatos</a></li></ul></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="expander" href="/shopall?z=1"><i class="mi mi-percent"></i><span>Reduceri</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=1">Reduceri după valoare</a></li></li><li><a href="/shopall?z=1">Toate</a></li><li><a href="/shopall?z=10">Reduceri de la 10%</a></li><li><a href="/shopall?z=30">Reduceri de la 30%</a></li><li><a href="/shopall?z=50">Reduceri de la 50%</a></li><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=321">Reduceri speciale</a></li></li><li><a href="/shopall?z=321">Oferte speciale</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="#">Pe categorii</a></li><li><a href="/Catalog/420/barbati?z=1">Bărbați</a></li><li><a href="/Catalog/421/femei?z=1">Femei</a></li><li><a href="/Catalog/422/accesorii?z=1">Accesorii</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Reduceri după marcă</div><div id="brands-menu416" class="brands-menu"><ul><li><a href="/shopall?v=217&z=1"><img data-src="https://shoesindustries.com/assets/1/carhartt1.png" alt="Carhartt WIP" /></a></li><li><a href="/shopall?v=237&z=1"><img data-src="https://shoesindustries.com/assets/1/on1.png" alt="On Running" /></a></li><li><a href="/shopall?v=209&z=1"><img data-src="https://shoesindustries.com/assets/1/drmartens1.png" alt="Dr.Martens" /></a></li><li><a href="/shopall?v=210&z=1"><img data-src="https://shoesindustries.com/assets/loga/tnf.png" alt="The North Face" /></a></li><li><a href="/shopall?v=229&z=1"><img data-src="https://shoesindustries.com/assets/1/huf1.png" alt="Huf" /></a></li><li><a href="/shopall?v=207&z=1"><img data-src="https://shoesindustries.com/assets/1/newera1.png" alt="New Era" /></a></li><li><a href="/shopall?v=251&z=1"><img data-src="https://shoesindustries.com/assets/1/komono1.png" alt="Komono" /></a></li><li><a href="/shopall?v=252&z=1"><img data-src="https://shoesindustries.com/assets/1/cariuma1.png" alt="Cariuma" /></a></li><li><a href="/shopall?v=253&z=1"><img data-src="https://shoesindustries.com/assets/1/JM1.png" alt="Jason Markk" /></a></li><li><a href="/shopall?v=254&z=1"><img data-src="https://shoesindustries.com/assets/1/capslab.png" alt="Capslab" /></a></li><li><a href="/shopall?v=255&z=1"><img data-src="https://shoesindustries.com/assets/1/goorinbros.png" alt="Goorin Bros" /></a></li><li><a href="/shopall?v=256&z=1"><img data-src="https://shoesindustries.com/assets/1/Lundhags.png" alt="Lundhags" /></a></li><li><a href="/shopall?v=257&z=1"><img data-src="https://shoesindustries.com/assets/1/D.Franklin.png" alt="D.Franklin" /></a></li><li><a href="/shopall?v=213&z=1"><img data-src="https://shoesindustries.com/assets/1/vans1.png" alt="Vans" /></a></li><li><a href="/shopall?v=215&z=1"><img data-src="https://shoesindustries.com/assets/1/rains1.png" alt="Rains" /></a></li><li><a href="/shopall?v=216&z=1"><img data-src="https://shoesindustries.com/assets/1/fila1.png" alt="Fila" /></a></li><li><a href="/shopall?v=196&z=1"><img data-src="https://shoesindustries.com/assets/1/arkk1.png" alt="ARKK Copenhagen" /></a></li><li><a href="/shopall?v=201&z=1"><img data-src="https://shoesindustries.com/assets/1/converse1.png" alt="Converse" /></a></li><li><a href="/shopall?v=202&z=1"><img data-src="https://shoesindustries.com/assets/1/puma1.png" alt="Puma" /></a></li><li><a href="/shopall?v=203&z=1"><img data-src="https://shoesindustries.com/assets/1/newbalance1.png" alt="New Balance" /></a></li><li><a href="/shopall?v=205&z=1"><img data-src="https://shoesindustries.com/assets/1/fullhardy1.png" alt="Fullhardy" /></a></li><li><a href="/shopall?v=206&z=1"><img data-src="https://shoesindustries.com/assets/1/zapatos1.png" alt="Zapatos" /></a></li><li><a href="/shopall?v=230&z=1"><img data-src="https://shoesindustries.com/assets/1/market1.png" alt="Chinatown Market" /></a></li><li><a href="/shopall?v=233&z=1"><img data-src="https://shoesindustries.com/assets/loga-znacky/adidas_logo.png" alt="Adidas Originals" /></a></li><li><a href="/shopall?v=218&z=1"><img data-src="https://shoesindustries.com/assets/1/sneaky1.png" alt="Sneaky" /></a></li><li><a href="/shopall?v=222&z=1"><img data-src="https://shoesindustries.com/assets/1/shoesindustries1.png" alt="Shoes Industries" /></a></li><li><a href="/shopall?v=225&z=1"><img data-src="https://shoesindustries.com/assets/1/champion1.png" alt="Champion" /></a></li></ul></div></div></div></div><i class="expnd store-icon-menu-plus"></i></li><li><a class="" href="/Catalog/542/pentru-copii"><span>Pentru copii</span></a></li> </ul> <div Class="m-stranky d-md-none"> <div Class="fw-bolder mb-2">Cumpărături</div> <a class="first" href="/ShippingPayment">Transport și plată</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Returnarea mărfurilor</a><a class="first" href="/Claim">Reclamatii</a><a class="first" href="/contact">Contact</a><a class="first" href="/Tag/despre-noi">Despre noi</a> </div> </div> </nav> </div> </div> </header> <div Class="body-content "> <div class="contact-page"> <div class="container"> <div class="page-header"> <h1>Suport clienți</h1> </div> <div class="sb sc"> <div class="container-fluid container-margin contact"> <div class="row"> <div class="col-12 col-md-6 col-lg-5 col-xl-3"> <div class="contact-search"> <select class="form-control" id="najdihelp" name="najdihelp"></select> </div> <div class=""> <div class="in-form"> <div class="contact-title"><span class="mi mi-informations"></span><span>Centrul ajutorului</span></div> <div class="help-menu"> <a class="" href="/Contact/1/comenzii#helps"><span class="mi mi-fast-delivery"></span><span>Comenzii</span></a> <a class="" href="/Contact/2/transport#helps"><span class="mi mi-van"></span><span>Transport </span></a> <a class="" href="/Contact/3/platii#helps"><span class="mi mi-wallet"></span><span>Plății </span></a> <a class="active" href="/Contact/4/returul-marfei#helps"><span class="mi mi-delivery-box"></span><span>Returul marfei </span></a> <a class="" href="/Contact/5/reclamatie#helps"><span class="mi mi-contract"></span><span>Reclamație </span></a> <a class="" href="/Contact/6/companie#helps"><span class="mi mi-hostel"></span><span>Companie </span></a> <a class="" href="/Contact/7/cuponuri-reducere#helps"><span class="mi mi mi-sales "></span><span>Cuponuri reducere </span></a> </div> </div> </div> </div> <div class="col-12 col-md-6 col-lg-7 col-xl-5 col-xxl-6"> <div id="helps" class="help-list"> <div class="help-detail"> <h4 class="help-title"><span class="mi mi-informations"></span>Care sunt pași returnarea bunurilor?</h4> <div class="help-content"><p>Pentru a returna produsul, trebuie să completați formularul de returnare online, pe care îl veți găsi în detaliile comenzii dumneavoastre.</p> <p>După completarea formularului, vă rugăm să trimiteți mărfurile la adresa din formularul de returnare online. Banii dumneavoștri vor fi returnați în contul dvs. în termen de 14 zile de la primirea coletului.</p> <ul class="list-group"> <li class="list-group-item">Aveți dreptul de a returna bunurile achiziționate în termen de 14 zile de la data primirii coletului.</li> <li class="list-group-item">Nici nu trebuie să oferiți un motiv pentru returnare, chiar dacă suntem recunoscători pentru astfel de informații - le vom folosi pentru a pregăti o ofertă și pentru a îmbunătăți modul în care funcționează afacerea.</li> <li class="list-group-item">Mărfurile trebuie să fie complete și în ambalajul original.</li> <li class="list-group-item">În caz de deteriorare a bunurilor, cumpărătorul este responsabil pentru orice reducere a valorii bunurilor în conformitate cu termenii și condițiile și legislație</li> </ul></div> </div> </div> <hr /> <div class="text-center"> <p><strong>Nu te-au ajutat răspunsurile noastre?</strong></p> <p> <a href="/Contact"><img src="/Content/klient/shoesindustries/images/chat.svg" width="20" /><strong> Contactează-ne</strong></a><span> </span></p> </div> </div> <div class="col-12 col-md-12 col-xl-4 col-xxl-3 mt-4 mt-xl-0 mb-5"> <div><strong>Contact</strong></div> <div>De Luni până Vineri (11:00 - 18:00)</div> <div></div> <div></div> <p></p> <div><strong>E-mail:</strong><br /><a href="mailto:info@shoesindustries.com">info@shoesindustries.com</a></div> <div>(slovacă, engleză)</div> <div></div> <div></div> <p></p> <div><strong>Showroom:</strong> +421 910 202 200</div> <div>(slovacă, engleză)</div> <div></div> <p></p> <div><strong>Claims address:</strong></div> <div></div> <div>SHOES INDUSTRIES</div> <div>Michalská 6</div> <div>Bratislava 811 01</div> <div>Slovakia</div> <div></div> <p></p> <div><span id="result_box" lang="en"></span><strong><span id="result_box" lang="en">Billing information</span></strong></div> <div> <p><strong><span>SHOES INDUSTRIES EU s.r.o.</span><br /></strong>Hany Ponickej 10B<br />841 06 Bratislava<br /><br />IČO: 50164783<br />DIČ: 2120257909<br />IČ DPH (VAT): SK<span>212025</span><span>7909</span></p> <p><strong><br /></strong><span>IBAN:CZ603000000000358968657</span><br /><span>SWIFT/BIC:</span><span>CEKOCZPP</span></p> </div> </div> </div> </div> </div> </div> </div> </div> <div class="newsletter-container"> <div class="container h-100 "> <div class="newsletter-banner newsletter-form"> <div class="row justify-content-center align-items-md-center h-100"> <div class="col-12 col-sm-8"> <div class="row aliagn-items-center g-12"> <div class="col-12 col-md-6"> <div class="newsletter-banner__title newsletter-title"> Abonați-vă la newsletter-ul nostru și beneficiați de o reducere de <span>50 lei</span> la prima comandă. </div> <div class="newsletter-banner__min-price newsletter-minimum-note mt-4"> <p>Valoarea minimă a comenzii: <strong>1.000 lei</strong> </p> </div> </div> <div class="col-12 col-md-6 "> <div class="d-flex flex-column newsletter-banner__content "> <div 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