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class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalog/429/incaltaminte">Încălţăminte</a></li><li><a href="/Catalog/430/sneakersi">Sneakerși</a></li><li><a href="/Catalog/431/pantofi">Pantofi</a></li><li><a href="/Catalog/432/papuci">Papuci</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalog/433/imbracaminte">Îmbrăcăminte</a></li><li><a href="/Catalog/434/tricouri-si-maiouri">Tricouri și maiouri</a></li><li><a href="/Catalog/435/hanorace-pulovere">Hanorace & Pulovere</a></li><li><a href="/Catalog/436/pantaloni">Pantaloni</a></li><li><a href="/Catalog/442/jachete-paltoane">Jachete & Paltoane</a></li><li><a href="/Catalog/443/costume-de-baie">Costume de baie</a></li><li><a href="/Catalog/522/pantaloni-de-trening">Pantaloni de trening</a></li><li><a href="/Catalog/531/vesta">Vestă</a></li><li><a href="/Catalog/510/camasi">Cămăși</a></li><li><a href="/Catalog/529/pantaloni-scurti">Pantaloni scurți</a></li></ul><div 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data-src="https://shoesindustries.com/assets/loga-znacky/newera_invert.png" alt="New Era" /></a></li><li><a href="/Catalog/420/barbati?v=209"><img data-src="https://shoesindustries.com/assets/loga-znacky/drmartens_invert1.png" alt="Dr.Martens" /></a></li><li><a href="/Catalog/420/barbati?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf1i.png" alt="The North Face" /></a></li><li><a href="/Catalog/420/barbati?v=213"><img data-src="https://shoesindustries.com/assets/loga-znacky/vans_invert.png" alt="Vans" /></a></li><li><a href="/Catalog/420/barbati?v=215"><img data-src="https://shoesindustries.com/assets/loga-znacky/rains_logo_invert.png" alt="Rains" /></a></li><li><a href="/Catalog/420/barbati?v=216"><img data-src="https://shoesindustries.com/assets/loga-znacky/fila_invert1.png" alt="Fila" /></a></li><li><a href="/Catalog/420/barbati?v=217"><img data-src="https://shoesindustries.com/assets/loga/wipinvert.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalog/420/barbati?v=218"><img data-src="https://shoesindustries.com/assets/loga-znacky/sneaky_invert1.png" alt="Sneaky" /></a></li><li><a href="/Catalog/420/barbati?v=220"><img data-src="https://shoesindustries.com/assets/loga-znacky/timberland_invert1.png" alt="Timberland" /></a></li><li><a href="/Catalog/420/barbati?v=221"><img data-src="https://shoesindustries.com/assets/loga-znacky/native_invert1.png" alt="Native Shoes" /></a></li><li><a href="/Catalog/420/barbati?v=222"><img data-src="https://shoesindustries.com/assets/loga-znacky/shoesindustries_invert11.png" alt="Shoes Industries" /></a></li><li><a href="/Catalog/420/barbati?v=225"><img data-src="https://shoesindustries.com/assets/loga-znacky/champion-invert.png" alt="Champion" /></a></li><li><a href="/Catalog/420/barbati?v=229"><img data-src="https://shoesindustries.com/assets/loga/huf2invert.png" alt="Huf" /></a></li><li><a href="/Catalog/420/barbati?v=230"><img data-src="https://shoesindustries.com/assets/loga/china2invert.png" alt="Chinatown Market" /></a></li><li><a href="/Catalog/420/barbati?v=236"><img data-src="https://shoesindustries.com/assets/loga/uconacrobaticsinvert.png" alt="Ucon Acrobatics" /></a></li><li><a href="/Catalog/420/barbati?v=237"><img data-src="https://shoesindustries.com/assets/loga/on_invert.png" alt="On Running" /></a></li><li><a href="/Catalog/420/barbati?v=251"><img data-src="https://shoesindustries.com/assets/loga-znacky/komono-inv.png" alt="Komono" /></a></li></ul></div></div></div></div></li><li><a class="expander" href="/Catalog/421/femei"><i class="mi mi-female"></i><span>Femei</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalog/438/incaltaminte">Încălţăminte</a></li><li><a href="/Catalog/439/sneakersi">Sneakerși</a></li><li><a href="/Catalog/440/pantofi">Pantofi</a></li><li><a href="/Catalog/441/papuci">Papuci</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title"><a href="/Catalog/437/imbracaminte">Îmbrăcăminte</a></li><li><a href="/Catalog/532/vesta">Vestă</a></li><li><a href="/Catalog/528/pantaloni-de-trening">Pantaloni de trening</a></li><li><a href="/Catalog/521/camasi">Cămăși</a></li><li><a href="/Catalog/446/tricouri-si-maiouri">Tricouri și maiouri</a></li><li><a href="/Catalog/447/hanorace-pulovere">Hanorace & Pulovere</a></li><li><a href="/Catalog/448/pantaloni">Pantaloni</a></li><li><a href="/Catalog/449/jachete-paltoane">Jachete & Paltoane</a></li><li><a href="/Catalog/530/pantaloni-scurti">Pantaloni scurți</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Branduri preferate</div><div id="brands-menu421" class="brands-menu"><ul><li><a href="/Catalog/421/femei?v=196"><img data-src="https://shoesindustries.com/assets/loga-znacky/arkk_invert11.png" alt="ARKK Copenhagen" /></a></li><li><a href="/Catalog/421/femei?v=201"><img data-src="https://shoesindustries.com/assets/loga-znacky/converse_invert1.png" alt="Converse" /></a></li><li><a href="/Catalog/421/femei?v=202"><img data-src="https://shoesindustries.com/assets/loga-znacky/puma_invert11.png" alt="Puma" /></a></li><li><a href="/Catalog/421/femei?v=203"><img data-src="https://shoesindustries.com/assets/loga-znacky/newbalance_invert.png" alt="New Balance" /></a></li><li><a href="/Catalog/421/femei?v=205"><img data-src="https://shoesindustries.com/assets/loga-znacky/fullhardy_invert.png" alt="Fullhardy" /></a></li><li><a href="/Catalog/421/femei?v=206"><img data-src="https://shoesindustries.com/assets/loga-znacky/zapatos_invert1.png" alt="Zapatos" /></a></li><li><a href="/Catalog/421/femei?v=207"><img data-src="https://shoesindustries.com/assets/loga-znacky/newera_invert.png" alt="New Era" /></a></li><li><a href="/Catalog/421/femei?v=209"><img data-src="https://shoesindustries.com/assets/loga-znacky/drmartens_invert1.png" alt="Dr.Martens" /></a></li><li><a href="/Catalog/421/femei?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf1i.png" alt="The North Face" /></a></li><li><a href="/Catalog/421/femei?v=213"><img data-src="https://shoesindustries.com/assets/loga-znacky/vans_invert.png" alt="Vans" /></a></li><li><a href="/Catalog/421/femei?v=215"><img data-src="https://shoesindustries.com/assets/loga-znacky/rains_logo_invert.png" alt="Rains" /></a></li><li><a href="/Catalog/421/femei?v=216"><img data-src="https://shoesindustries.com/assets/loga-znacky/fila_invert1.png" alt="Fila" /></a></li><li><a href="/Catalog/421/femei?v=217"><img data-src="https://shoesindustries.com/assets/loga/wipinvert.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalog/421/femei?v=218"><img data-src="https://shoesindustries.com/assets/loga-znacky/sneaky_invert1.png" alt="Sneaky" /></a></li><li><a href="/Catalog/421/femei?v=220"><img data-src="https://shoesindustries.com/assets/loga-znacky/timberland_invert1.png" alt="Timberland" /></a></li><li><a href="/Catalog/421/femei?v=221"><img data-src="https://shoesindustries.com/assets/loga-znacky/native_invert1.png" alt="Native Shoes" /></a></li><li><a href="/Catalog/421/femei?v=222"><img data-src="https://shoesindustries.com/assets/loga-znacky/shoesindustries_invert11.png" alt="Shoes Industries" /></a></li><li><a href="/Catalog/421/femei?v=225"><img data-src="https://shoesindustries.com/assets/loga-znacky/champion-invert.png" alt="Champion" /></a></li><li><a href="/Catalog/421/femei?v=229"><img data-src="https://shoesindustries.com/assets/loga/huf2invert.png" alt="Huf" /></a></li><li><a href="/Catalog/421/femei?v=236"><img data-src="https://shoesindustries.com/assets/loga/uconacrobaticsinvert.png" alt="Ucon Acrobatics" /></a></li><li><a href="/Catalog/421/femei?v=237"><img data-src="https://shoesindustries.com/assets/loga/on_invert.png" alt="On Running" /></a></li><li><a href="/Catalog/421/femei?v=251"><img data-src="https://shoesindustries.com/assets/loga-znacky/komono-inv.png" alt="Komono" /></a></li></ul></div></div></div></div></li><li><a class="expander" href="/Catalog/422/accesorii"><i class="mi mi-cap"></i><span>Accesorii</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-2"><li class="megamenu-list-title"><a href="/Catalog/494/accesorii">Accesorii</a></li><li><a href="/Catalog/476/genti-si-rucsacuri">Genți și rucsacuri</a></li><li><a href="/Catalog/509/palarii">Pălării</a></li><li><a href="/Catalog/507/manusi">Mănuși</a></li><li><a href="/Catalog/490/ingrijirea-pantofilor">Îngrijirea pantofilor</a></li><li><a href="/Catalog/472/caciuli-si-sepci">Căciuli și șepci</a></li><li><a href="/Catalog/474/curele">Curele</a></li><li><a href="/Catalog/475/portofele">Portofele</a></li><li><a href="/Catalog/473/sosete">Șosete</a></li><li><a href="/Catalog/496/genti-de-sold">Genți de șold</a></li></ul><div class="megamenu-list list-col-2"><div class="brands-title">Branduri preferate</div><div id="brands-menu422" class="brands-menu"><ul><li><a href="/Catalog/422/accesorii?v=205"><img data-src="https://shoesindustries.com/assets/loga-znacky/fullhardy_invert.png" alt="Fullhardy" /></a></li><li><a href="/Catalog/422/accesorii?v=206"><img data-src="https://shoesindustries.com/assets/loga-znacky/zapatos_invert1.png" alt="Zapatos" /></a></li><li><a href="/Catalog/422/accesorii?v=207"><img data-src="https://shoesindustries.com/assets/loga-znacky/newera_invert.png" alt="New Era" /></a></li><li><a href="/Catalog/422/accesorii?v=210"><img data-src="https://shoesindustries.com/assets/loga/tnf1i.png" alt="The North Face" /></a></li><li><a href="/Catalog/422/accesorii?v=215"><img data-src="https://shoesindustries.com/assets/loga-znacky/rains_logo_invert.png" alt="Rains" /></a></li><li><a href="/Catalog/422/accesorii?v=217"><img data-src="https://shoesindustries.com/assets/loga/wipinvert.png" alt="Carhartt WIP" /></a></li><li><a href="/Catalog/422/accesorii?v=218"><img data-src="https://shoesindustries.com/assets/loga-znacky/sneaky_invert1.png" alt="Sneaky" /></a></li><li><a href="/Catalog/422/accesorii?v=222"><img data-src="https://shoesindustries.com/assets/loga-znacky/shoesindustries_invert11.png" alt="Shoes Industries" /></a></li><li><a href="/Catalog/422/accesorii?v=229"><img data-src="https://shoesindustries.com/assets/loga/huf2invert.png" alt="Huf" /></a></li><li><a href="/Catalog/422/accesorii?v=236"><img data-src="https://shoesindustries.com/assets/loga/uconacrobaticsinvert.png" alt="Ucon Acrobatics" /></a></li><li><a href="/Catalog/422/accesorii?v=237"><img data-src="https://shoesindustries.com/assets/loga/on_invert.png" alt="On Running" /></a></li><li><a href="/Catalog/422/accesorii?v=251"><img data-src="https://shoesindustries.com/assets/loga-znacky/komono-inv.png" alt="Komono" /></a></li></ul></div></div></div></div></li><li><a href="/brands"><i class="mi mi-star"></i><span>Branduri</span></a></li><li><a class="expander" href="/shopall?z=1"><i class="mi mi-percent"></i><span>Reduceri</span></a><div class="megamenu-panel"><div class="megamenu-lists"><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=1">Reduceri după valoare</a></li></li><li><a href="/shopall?z=1">Toate</a></li><li><a href="/shopall?z=10">Reduceri de la 10% 10%</a></li><li><a href="/shopall?z=30">Reduceri de la 30% 30%</a></li><li><a href="/shopall?z=50">Reduceri de la 50% 50%</a></li><li class="megamenu-list-title megamenu-list-title-range"><a href="/shopall?z=321">Reduceri speciale</a></li></li><li><a href="/shopall?z=321">Oferte speciale</a></li></ul><ul class="megamenu-list list-col-3"><li class="megamenu-list-title megamenu-list-title-range"><a href="#">Pe categorii</a></li><li><a href="/Catalog/420/barbati?z=1">Bărbați</a></li><li><a href="/Catalog/421/femei?z=1">Femei</a></li><li><a href="/Catalog/422/accesorii?z=1">Accesorii</a></li></ul><div class="megamenu-list list-col-3"><div class="brands-title">Reduceri după marcă</div><div id="brands-menu416" class="brands-menu"><ul><li><a href="/shopall?v=203&z=1"><img data-src="https://shoesindustries.com/assets/loga-znacky/newbalance_invert.png" alt="New Balance" /></a></li><li><a href="/shopall?v=213&z=1"><img data-src="https://shoesindustries.com/assets/loga-znacky/vans_invert.png" alt="Vans" /></a></li><li><a href="/shopall?v=209&z=1"><img data-src="https://shoesindustries.com/assets/loga-znacky/drmartens_invert1.png" alt="Dr.Martens" /></a></li><li><a href="/shopall?v=215&z=1"><img data-src="https://shoesindustries.com/assets/loga-znacky/rains_logo_invert.png" alt="Rains" /></a></li><li><a href="/shopall?v=217&z=1"><img data-src="https://shoesindustries.com/assets/loga/wipinvert.png" alt="Carhartt WIP" /></a></li><li><a href="/shopall?v=201&z=1"><img data-src="https://shoesindustries.com/assets/loga-znacky/converse_invert1.png" alt="Converse" /></a></li><li><a href="/shopall?v=202&z=1"><img data-src="https://shoesindustries.com/assets/loga-znacky/puma_invert11.png" alt="Puma" /></a></li><li><a href="/shopall?v=210&z=1"><img data-src="https://shoesindustries.com/assets/loga/tnf1i.png" alt="The North Face" /></a></li><li><a href="/shopall?v=237&z=1"><img data-src="https://shoesindustries.com/assets/loga/on_invert.png" alt="On Running" /></a></li></ul></div></div></div></div></li> </ul> <div class="m-stranky d-sm-none"> <div Class="fw-bolder mb-2">Cumpărături</div> <a class="first" href="/ShippingPayment">Transport și plată</a><a class="first" href="/cashback">Cashback</a><a class="first" href="/Return">Returnarea mărfurilor</a><a class="first" href="/Claim">Reclamatii</a><a class="first" href="/contact">Contact</a> </div> </div> </nav> </div> </div> </header> <div class="body-content"> <div class="container"> <div class="page-header"> <h1>Procedura de reclamație</h1> </div> <div class="sb sc"> <div class="container-fluid container-margin"> <ol> <li> <div>Produsul trebuie returnat fără întârziere, imediat după ce defectul a fost descoperit. Purtarea ulterioară a produsului poate duce la deteriorare, fapt ce ne poate determină să refuzăm reclamația.</div> </li> <li> <div>Perioada de garanție pentru toate produsele este de 24 luni de la data livrării.</div> </li> <li> <div>Perioada de garanție nu trebuie confundată cu perioada de durabilitate. Durabilitatea se referă la capacitatea produsului de a suporta uzura și a rezista la deteriorare atunci când produsul este utilizat și îngrijit în mod corespunzător scopului, proprietăților și frecvenței de purtare a acestuia.</div> </li> <li> <div>Dacă dvs. (cumpărătorul) primiţi un produs care nu corespunde descrierii de pe pagina web şi/sau care are defect(e), trebuie să ne informaţi imediat (în termen de 5 zile după primirea produsului), pe noi, furnizorul, prin telefon sau email.</div> </li> <li> <div>Dacă la produsul achiziţionat apare un defect, cumpărătorul are dreptul să depună o reclamație către furnizor.</div> </li> <li> <div>Prin defect se înțelege o modificare a caracteristicilor produsului cauzată de utilizarea materialelor nepotrivite sau de calitate proastă, nerespectarea tehnologiei de producție sau soluție neadecvata de design.</div> </li> <li> <div>Nu se consideră un defect schimbarea proprietăților produsului în perioada de garanție care rezultă din uzură, purtare anormală, îngrijire necorespunzătoare sau lipsă, schimbări naturale ale materialului, deteriorare de către cumpărător sau o parte terță, și/sau orice altă intervenție necorespunzătoare.</div> </li> <li> <div>Ca reclamația să fie întocmită în mod corespunzător, produsul trebuie returnat în întregime și totodată să corespundă principiilor generale de igienă. Cumpărătorul este obligat să returneze produsul curat și fără nici un defect care ţine de igienă. Compania Shoes Industries care administrează site-ul <a href="http://www.shoesindustries.ro/">shoesindustries.ro</a> este îndreptăţită să nu accepte reclamaţii pentru produsele care nu corespund principiilor generale de igienă</div> </li> <li> <div>Reclamația dumneavoastră, inclusiv repararea defectului, va fi procesată în termen de 30 zile, după ce a fost întocmită şi expediată către noi în mod corespunzător. În unele cazuri justificate, reprezentatul nostru autorizat vă poate contacta pentru a prelungi această perioadă.</div> </li> <li> <div>Cumpărătorul trebuie sa trimită formularul de reclamație completat împreună cu produsul și copia facturii la următoarea adresă: </div> </li> </ol> <div style="font-weight: 400;"></div> <div style="font-weight: 400;"></div> <div style="font-weight: 400;">Packeta Romania SRL</div> <div style="font-weight: 400;">92012698 - shoesindustries.ro</div> <div style="font-weight: 400;">Strada Virginia Nr.4</div> <div style="font-weight: 400;">Dragomirești-Deal, Ilfov 077096, CTPark A1</div> <div style="font-weight: 400;">Km13, Romania</div> <div style="font-weight: 400;"></div> <div style="font-weight: 400;"></div> <div style="font-weight: 400;"><strong>Adresa noastră de domiciliu:</strong></div> <div style="font-weight: 400;">SHOES INDUSTRIES</div> <div style="font-weight: 400;">Michalská 6</div> <div style="font-weight: 400;">811 01 Bratislava</div> <div style="font-weight: 400;">Slovakia</div> </div> </div> </div> </div> <div class="container h-100"> <div class="newsletter-banner newsletter-form"> <div class="row justify-content-center align-items-md-center h-100"> <div class="col-12 col-sm-8"> <div class="row aliagn-items-center g-12"> <div class="col-12 col-md-6"> <div class="newsletter-banner__title newsletter-title"> Abonați-vă la newsletter-ul nostru și beneficiați de o reducere de <span>19,00 Lei</span> la prima comandă. </div> <div class="newsletter-banner__min-price newsletter-minimum-note mt-4"> <p>Valoarea minimă a comenzii: <strong>350,00 Lei</strong> </p> </div> </div> <div class="col-12 col-md-6 "> <div class="d-flex flex-column newsletter-banner__content "> <div class="form-group"> <div class="d-flex border-bottom align-items-center"> <div><img src="/Content/klient/shoesindustries/Images/envelope.svg"></div> <div class="w-100"><input type="text" class="mail form-control border-0 bg-transparent" placeholder="E-mail" /></div> </div> <div class="alert d-none result mt-3 newsletter-banner__alert"></div> <button class="btn btn-primary btn-odoslat mt-3">Trimite</button> </div> </div> </div> </div> </div> </div> </div> </div> <div id="footer"> <div class="container"> <div class="row"> <div Class="col-12 col-lg-2 footer__logo-col"> <a class="footer__logo" href="/"><img src="/Content/klient/shoesindustries/Images/store_logo.svg" alt="SHOES INDUSTRIES"></a> <div Class="mt-4"> <strong>Informații de facturare: </strong><br>SHOES INDUSTRIES s.r.o. <br>Hany Ponickej 10B <br>84106 Bratislava <br>IČO: 51023334 <br>DIC: 2120562730 <br>IČ DPH: SK2120562730 </div> </div> <div Class="col-12 col-md-6 col-lg-2 footer-kontakt mt-4 mt-lg-0"> <div Class="footer-section-title">contact</div> <p><a href="mailto:info@shoesindustries.com">info@shoesindustries.com</a></p> <p class="footer-contact-us"><img src="/Content/klient/ShoesIndustries/images/envelope.svg"> <a href="/contact">Scrie-ne</a></p > <p> De luni până vineri: <br> Online <strong>11:00 - 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